/vs/tidio
spookat
vs tidio.
Tidio is live chat, helpdesk and the Lyro AI agent for online shops, priced by conversations. Spookat is a chat widget that loads nothing until the click and lands every chat in Slack or Discord. Here's the honest version.
the short version.
- 01
Unlimited chats on every plan. Tidio's Starter covers 100 conversations a month.
- 02
Slack and Discord on every plan. On Tidio they need Plus, from $300 a month, and you still answer in their panel.
- 03
Nothing loads before the click. Tidio pulls about 384 kb gzipped of scripts, plus fonts and sounds.
side by side.
| what | spookat | Tidio |
|---|---|---|
| cheapest paid plan | $4.99 a site a month, $9.99 after early access | Starter, $29/month for 100 conversations. source for Tidio, cheapest paid plan (opens in a new tab) |
| your team | Unlimited and free. We charge per site. | Up to 10 seats on Free, Starter and Growth. source for Tidio, your team (opens in a new tab) |
| their AI | No bot of ours to sell you. No per-answer fees. | Lyro add-on from $39/month for 50 AI conversations (about $0.70-0.78 each). source for Tidio, their AI (opens in a new tab) |
| your own AI agent | Webhooks, a reply API and MCP on cool guy ($14.99 in early access). | API and webhooks only on Plus and Premium (from $300/month). source for Tidio, your own AI agent (opens in a new tab) |
| remove their logo | On cool guy ($14.99 in early access). | Add-on on Growth (from $59/month), not offered on Starter. source for Tidio, remove their logo (opens in a new tab) |
| answer from Slack | A thread per chat, reply in the thread. Every plan. | Plus and up. You spot chats in Slack and answer them in Tidio. source for Tidio, answer from Slack (opens in a new tab) |
| answer from Discord | A forum post per chat, reply in it. Every plan. | Plus and up. Brings Discord community chats into Tidio, not website chats to Discord. source for Tidio, answer from Discord (opens in a new tab) |
| before anyone clicks | One launcher script under 4 kb gzipped. 0 requests to our API. | About 384 kb gzipped of scripts on page load, about 520 kb transferred with fonts and sounds. measured for Tidio, before anyone clicks (opens in a new tab) |
| cookies | None. | No cookies under normal conditions; visitor state goes to localStorage on page load. source for Tidio, cookies (opens in a new tab) |
| visitor IPs | Never stored. | Processed, per their privacy policy. source for Tidio, visitor IPs (opens in a new tab) |
| free plan | No. 14 days free, no card. | Yes: 50 conversations a month, their branding. source for Tidio, free plan (opens in a new tab) |
Tidio's side comes from their public pages, checked 2026-09-26. "measured" means we loaded their widget on a test page ourselves and counted what arrived before any click. Prices change: spot something outdated and we'll fix it.
where tidio wins.
- One helpdesk for chat, email, Messenger, Instagram and WhatsApp, with apps for agents.
- Lyro, an AI agent trained on your knowledge base with no engineering work.
- A no-code chatbot builder with Shopify-style e-commerce automations.
- Analytics, CSAT and a success team on bigger plans.
pick tidio if
you run a shop and want a no-code bot and e-commerce flows out of the box.
pick spookat if
you want your team in Slack or Discord and no cap on how many people write in.