Draft, effective [EFFECTIVE DATE].
1. who we are
Spookat is provided by [COMPANY NAME], a sole trader registered in Poland (jednoosobowa działalność gospodarcza), NIP [NIP], [ADDRESS] (“Spookat”, “we”, “us”). Contact: hello@spookat.com.
These terms are a contract between us and the person or business that signs up (“you”). Spookat is built for businesses. If you use it as a consumer, the rights consumer law gives you still apply, and nothing here takes them away.
2. what spookat is
A chat widget for your website. Visitors write in the widget, your team answers in Slack, Discord or the Spookat inbox, and you can connect your own AI agent through webhooks, the API and MCP. What each plan includes is on the pricing page. We keep improving Spookat, so features may change; we won’t take away something you’re paying for in the middle of a paid period without telling you and refunding the rest of it.
3. your account
Give us a real email address and keep your sign-in and API keys safe. You’re responsible for what happens under your account, including what your teammates and your agent keys do. Tell us right away at hello@spookat.com if you think someone got in who shouldn’t have.
4. trial, plans and payment
- Trial. Every new account gets a 14-day free trial. No card needed. When the trial ends, pick a plan to keep the widget running. If you don’t, the widget stops answering and we delete the site’s data 30 days later.
- Plans. Priced per site, billed monthly or yearly in US dollars. Yearly costs ten months, so two months are free.
- Paddle is the seller. Our reseller and merchant of record is Paddle.com Market Limited. When you buy a plan, you buy it from Paddle, Paddle handles payment, invoices and sales tax, and Paddle’s buyer terms apply to the purchase.
- Renewal. Subscriptions renew automatically at the end of each period until you cancel. Cancel anytime from the dashboard; you keep access until the end of the period you paid for.
- Early access prices stay yours for as long as that subscription stays active. The vc money plan works the other way round: its early price drops to the launch price automatically unless you choose to keep paying the higher one.
- Agents don’t pay. An AI agent may start a plan change for you, but it only ever gets back a checkout link. A person confirms every payment and every cancellation.
- Refunds follow our refund policy.
5. acceptable use
Don’t use Spookat to:
- send spam, malware, phishing, or anything illegal;
- harass people, or impersonate a person. AI messages are always labelled as AI, and you may not hide or remove that label;
- collect card numbers, passwords, health data or other special categories of data through the chat;
- attack, overload, probe or reverse-engineer the service, or get around plan limits or rate limits;
- break the rules of Slack, Discord or any other service you connect.
6. your content and your visitors
You own your content and your visitors’ messages. You give us permission to host, copy, transmit and display them only as needed to run Spookat for you.
For the chats on your sites, you are the controller and we are your processor. Our data processing agreement is part of these terms and applies automatically. You’re responsible for telling your visitors about the chat in your own privacy notice, and for having a legal basis to talk to them.
We never sell your data, never show ads, and never train AI models on your conversations.
7. ai agents
Connecting an AI agent is optional. It’s your agent, your model and your model bill, and you are responsible for what it says. Every AI message is labelled in the widget, your team sees every word, and a teammate’s reply always takes over. Agent keys can reply and flag conversations; they can’t delete, export or pay.
8. services you connect
Slack, Discord, your AI provider and your webhook endpoints are run by others under their own terms. Once a message reaches them, their rules apply. We are not responsible for their outages or changes, though we’ll do our best to keep up with them.
9. availability
We work hard to keep Spookat up, and we’ll announce planned maintenance ahead of time when we can. There is no formal uptime guarantee (SLA). Features marked beta or early access may change or break.
10. ending things
You can cancel anytime. When a site’s subscription ends, we wipe that site’s data: not archive, wipe. Backups age out within 30 days after that. Export what you need first; the dashboard and API give you everything as JSON.
We may suspend or close an account that breaks these terms, puts other customers at risk, or doesn’t pay. Unless the problem is serious or urgent, we’ll warn you first and give you time to fix it.
11. warranties and liability
Spookat is provided as is, to the extent the law allows. We don’t promise it will fit every purpose or never fail.
Our total liability under these terms is limited to what you paid us in the 12 months before the claim. We’re not liable for lost profits, lost revenue or indirect damage. None of this limits liability that the law doesn’t allow us to limit, such as for damage caused intentionally.
12. changes to these terms
If we change these terms in a way that matters, we’ll email you at least 30 days before the change applies. If you don’t agree, you can cancel before then.
13. law and disputes
Polish law applies. Disputes go to the courts competent for our registered address, unless consumer law gives you the right to go to your own courts.