switch from
tidio.

the steps.

1. 01

   add spookat next to it

   Paste one line before </body>, or tell your agent “add spookat chat to my site”. Do it on a staging page first if two chat bubbles at once bother you.

2. 02

   pick where you answer

   Connect Slack or Discord, or use our inbox and its phone app. Send a test chat and answer it.

3. 03

   bring your words over

   Copy your greeting and your saved questions into the look page. Pick one of 8 styles and your color.

4. 04

   export what you need

   A transcript exports as CSV from the conversation's menu, one at a time. Their docs mention no batch download. Spookat doesn't import old chats: keep the export as your archive. source

5. 05

   remove Tidio

   Tidio is a JavaScript snippet above </body>, its WordPress plugin or a Shopify app embed. Delete the snippet, deactivate the plugin or switch the app embed off. source

6. 06

   cancel their plan

   Check the renewal date first. Then you're paying for one chat, per site, with the whole team in it.

Tidio's steps come from their own help pages, checked 2026-10-01. Their menus change: spot something outdated and we'll fix it.

what you leave behind.

Tidio does things Spookat doesn't. If you rely on one of these, stay, or keep both.

• One helpdesk for chat, email, Messenger, Instagram and WhatsApp, with apps for agents.
• Lyro, an AI agent trained on your knowledge base with no engineering work.
• A no-code chatbot builder with Shopify-style e-commerce automations.
• Analytics, CSAT and a success team on bigger plans.

spookat vs tidio, side by side →