/vs/livechat
spookat
vs livechat.
LiveChat is a long-standing live chat for support and sales teams, priced per agent. Spookat is a chat widget that loads nothing until the click and lands every chat in Slack or Discord. Here's the honest version.
the short version.
- 01
$4.99 a site (early access) for the whole team. LiveChat's Starter is $25 a month for one person.
- 02
Slack and Discord built in. On LiveChat, Slack is a $5 per agent third-party app and Discord isn't there.
- 03
No cookies. LiveChat sets two cookies kept for two years.
side by side.
| what | spookat | LiveChat |
|---|---|---|
| cheapest paid plan | $4.99 a site a month, $9.99 after early access | Starter, $25 a month for 1 person ($19 billed yearly). source for LiveChat, cheapest paid plan (opens in a new tab) |
| your team | Unlimited and free. We charge per site. | Per person, on every plan. source for LiveChat, your team (opens in a new tab) |
| their AI | No bot of ours to sell you. No per-answer fees. | The AI agent that answers visitors is in their separate Text product: $0.99 per resolution. source for LiveChat, their AI (opens in a new tab) |
| your own AI agent | Webhooks, a reply API and MCP on cool guy ($14.99 in early access). | Bot agents through their platform APIs, plus an MCP server. source for LiveChat, your own AI agent (opens in a new tab) |
| remove their logo | On cool guy ($14.99 in early access). | White-label widget on Enterprise only (custom price). source for LiveChat, remove their logo (opens in a new tab) |
| answer from Slack | A thread per chat, reply in the thread. Every plan. | Third-party app, $5 per agent a month. source for LiveChat, answer from Slack (opens in a new tab) |
| answer from Discord | A forum post per chat, reply in it. Every plan. | No native integration; Zapier-style notifications. source for LiveChat, answer from Discord (opens in a new tab) |
| before anyone clicks | One launcher script under 4 kb gzipped. 0 requests to our API. | The loader alone is about 37 kb gzipped, then more on page load. measured for LiveChat, before anyone clicks (opens in a new tab) |
| cookies | None. | 2 cookies kept 2 years, plus local and session storage. source for LiveChat, cookies (opens in a new tab) |
| visitor IPs | Never stored. | Collected, with geolocation, per their privacy policy. source for LiveChat, visitor IPs (opens in a new tab) |
| free plan | No. 14 days free, no card. | No. 14-day trial. source for LiveChat, free plan (opens in a new tab) |
LiveChat's side comes from their public pages, checked 2026-09-26. "measured" means we loaded their widget on a test page ourselves and counted what arrived before any click. Prices change: spot something outdated and we'll fix it.
where livechat wins.
- Reporting, scheduling and staffing predictions for real support teams.
- Messenger, WhatsApp, SMS and Apple Messages next to web chat.
- A mature developer platform with bot agents and an MCP server.
- Enterprise features: SSO, HIPAA, SLAs, a white-label widget.
pick livechat if
you staff a support or sales desk with shifts, reports and an enterprise checklist.
pick spookat if
you're a small team that wants chats in Slack or Discord and a flat price per site.