/vs/smartsupp
spookat
vs smartsupp.
Smartsupp is an online-shop chat and inbox for web chat, Messenger, WhatsApp and email, with a paid AI shopping agent, priced in tiers by operators. Spookat is a chat widget that loads nothing until the click and lands every chat in Slack, Discord or our inbox and its phone app. Here's the honest version.
the short version.
- 01
$4.99 a site (early access) with the whole team. Smartsupp's Solo is $24 a month for 1 operator.
- 02
Your team answers in Slack or Discord threads. Smartsupp has neither: you answer in its own apps.
- 03
Nothing loads before the click. Smartsupp pulls about 174 kb gzipped on page load, and its logo stays on every plan.
the scoreboard.
10 chat widgets, one test page, an empty Chrome cache every run. Measured 2026-09-27 – 2026-09-30. Every bar links to the raw data.
lower is better · * on their own site: it won't run on a domain its owner didn't allow · raw data, measured 2026-09-27 – 2026-09-30
lower is better · * on their own site: it won't run on a domain its owner didn't allow · raw data, measured 2026-09-27 – 2026-09-30
lower is better · * on their own site: it won't run on a domain its owner didn't allow · raw data, measured 2026-09-27 – 2026-09-30
lower is better · * on their own site: it won't run on a domain its owner didn't allow · raw data, measured 2026-09-27 – 2026-09-30
lower is better · * on their own site: it won't run on a domain its owner didn't allow · raw data, measured 2026-09-27 – 2026-09-30
side by side.
| what | spookat | Smartsupp |
|---|---|---|
| cheapest paid plan | $4.99 a site a month, $9.99 after early access | Solo, $24/month for 1 operator ($17 billed yearly). source for Smartsupp, cheapest paid plan (opens in a new tab) |
| your team | Unlimited and free. We charge per site. | Capped per plan: 1 on Solo, 3 on Plus, 5 or more on Expert. source for Smartsupp, your team (opens in a new tab) |
| their AI | No bot of ours to sell you. No per-answer fees. | Mira AI agent add-on, $20/month for 100 AI conversations ($16 billed yearly). source for Smartsupp, their AI (opens in a new tab) |
| your own AI agent | Webhooks, a reply API and MCP on cool guy ($14.99 in early access). | MCP and REST API from Plus ($35/month). source for Smartsupp, your own AI agent (opens in a new tab) |
| remove their logo | On cool guy ($14.99 in early access). | Can't be removed on any plan. source for Smartsupp, remove their logo (opens in a new tab) |
| answer from Slack | A thread per chat, reply in the thread. Every paid plan. | No native integration. source for Smartsupp, answer from Slack (opens in a new tab) |
| answer from Discord | A thread per chat, or a post in a forum channel. Reply in it. Every paid plan. | No native integration. source for Smartsupp, answer from Discord (opens in a new tab) |
| before anyone clicks | One launcher script under 4 kb gzipped. 0 requests to our API. | 11 requests and about 174 kb on page load, from 5 servers (measured on their own site). measured for Smartsupp, before anyone clicks (opens in a new tab) |
| cookies | None. | No cookie on page load in our test, but a localStorage key. Their docs list two cookies kept 6 months. source for Smartsupp, cookies (opens in a new tab) |
| visitor IPs | Never stored. | Not stored by default; you can turn it on in settings. source for Smartsupp, visitor IPs (opens in a new tab) |
| free plan | Yes, for now: freeloader, 5 chats a month, 3 days of history. Plus 14 days free, no card. | Yes: 1 operator, 25 conversations a month, 14 days of history. source for Smartsupp, free plan (opens in a new tab) |
Smartsupp's side comes from their public pages, checked 2026-09-30. "measured" means we loaded their widget on a test page ourselves and counted what arrived before any click. Prices change: spot something outdated and we'll fix it.
where smartsupp wins.
- WhatsApp, Messenger and email in the same inbox.
- Mira, an AI shopping agent trained on your product catalog.
- Native iOS, Android and Windows apps, and automation workflows.
- A bigger free plan: 25 chats a month and 14 days of history.
pick smartsupp if
you run a shop and want WhatsApp, Messenger and email next to chat, plus an AI shopping agent.
pick spookat if
your team works in Slack or Discord, and you want a light widget and one price for the whole team.