/vs/crisp
spookat
vs crisp.
Crisp is an omnichannel inbox with a hosted AI agent, priced per workspace in tiers with seat caps. Spookat is a chat widget that loads nothing until the click and lands every chat in Slack or Discord. Here's the honest version.
the short version.
- 01
$4.99 a site (early access) with the whole team, against $45 a workspace capped at 4 seats.
- 02
Discord on every plan. On Crisp it starts at $95 a month.
- 03
No cookies, and nothing loads before the click. Crisp sets a 6-month session cookie on page load by default.
side by side.
| what | spookat | Crisp |
|---|---|---|
| cheapest paid plan | $4.99 a site a month, $9.99 after early access | Mini, $45/month per workspace. source for Crisp, cheapest paid plan (opens in a new tab) |
| your team | Unlimited and free. We charge per site. | Capped per plan: 2, 4, 10, 20+. Extra seats ($10) only on Plus ($295). source for Crisp, your team (opens in a new tab) |
| their AI | No bot of ours to sell you. No per-answer fees. | Hugo on usage credits, about $0.05-0.10 a conversation. Credits reset monthly. source for Crisp, their AI (opens in a new tab) |
| your own AI agent | Webhooks, a reply API and MCP on cool guy ($14.99 in early access). | You can't bring your own model to Hugo. MCP server and webhook actions from Essentials ($95). source for Crisp, your own AI agent (opens in a new tab) |
| remove their logo | On cool guy ($14.99 in early access). | Plus plan, $295/month. source for Crisp, remove their logo (opens in a new tab) |
| answer from Slack | A thread per chat, reply in the thread. Every plan. | Native, reply from Slack threads. From Mini ($45). source for Crisp, answer from Slack (opens in a new tab) |
| answer from Discord | A forum post per chat, reply in it. Every plan. | Native bot, reply with a !reply command. From Essentials ($95). source for Crisp, answer from Discord (opens in a new tab) |
| before anyone clicks | One launcher script under 4 kb gzipped. 0 requests to our API. | About 104 kb gzipped on page load (loader, client, styles, settings). measured for Crisp, before anyone clicks (opens in a new tab) |
| cookies | None. | Yes, a session cookie kept 6 months, set on page load unless you turn on Total Privacy Mode. source for Crisp, cookies (opens in a new tab) |
| visitor IPs | Never stored. | Stored server-side, kept indefinitely once the visitor chats. source for Crisp, visitor IPs (opens in a new tab) |
| free plan | No. 14 days free, no card. | Yes: 2 seats, their branding, no AI. source for Crisp, free plan (opens in a new tab) |
Crisp's side comes from their public pages, checked 2026-09-26. "measured" means we loaded their widget on a test page ourselves and counted what arrived before any click. Prices change: spot something outdated and we'll fix it.
where crisp wins.
- One inbox for web chat, email, Messenger, WhatsApp, Instagram, SMS and Telegram.
- A knowledge base, and Hugo, a hosted AI agent trained on your content.
- CRM profiles, routing rules, ticketing and analytics.
- Native mobile and desktop apps and 100+ integrations.
pick crisp if
you want one inbox for every channel and a ready-made AI agent you don't have to build.
pick spookat if
you only need web chat, your team is in Slack or Discord, and you'd rather pay per site than per seat tier.