switch from
crisp.

the steps.

1. 01

   add spookat next to it

   Paste one line before </body>, or tell your agent “add spookat chat to my site”. Do it on a staging page first if two chat bubbles at once bother you.

2. 02

   pick where you answer

   Connect Slack or Discord, or use our inbox and its phone app. Send a test chat and answer it.

3. 03

   bring your words over

   Copy your greeting and your saved questions into the look page. Pick one of 8 styles and your color.

4. 04

   export what you need

   Contacts export as CSV from the Essentials plan up. Conversations have no native CSV export: their docs point to the API or a third-party tool, and each transcript can be downloaded from its conversation. Spookat doesn't import old chats: keep the export as your archive. source

5. 05

   remove Crisp

   Crisp is a script pasted before </head> or </body>, or its WordPress plugin. Delete the script or deactivate the plugin. source

6. 06

   cancel their plan

   Check the renewal date first. Then you're paying for one chat, per site, with the whole team in it.

Crisp's steps come from their own help pages, checked 2026-10-01. Their menus change: spot something outdated and we'll fix it.

what you leave behind.

Crisp does things Spookat doesn't. If you rely on one of these, stay, or keep both.

• One inbox for web chat, email, Messenger, WhatsApp, Instagram, SMS and Telegram.
• A knowledge base, and Hugo, a hosted AI agent trained on your content.
• CRM profiles, routing rules, ticketing and analytics.
• Native mobile and desktop apps and 100+ integrations.

spookat vs crisp, side by side →