/switch/intercom
switch from
intercom.
About ten minutes. Your visitors won't notice the swap, except that the chat stops loading before they click.
the steps.
- 01
add spookat next to it
Paste one line before </body>, or tell your agent “add spookat chat to my site”. Do it on a staging page first if two chat bubbles at once bother you.
- 02
pick where you answer
Connect Slack or Discord, or use our inbox and its phone app. Send a test chat and answer it.
- 03
bring your words over
Copy your greeting and your saved questions into the look page. Pick one of 8 styles and your color.
- 04
export what you need
A conversation exports as text or PDF, one by one or in bulk from the inbox. Their help center also describes a data export to Amazon S3, and a Conversations API. Spookat doesn't import old chats: keep the export as your archive. source
- 05
remove Intercom
Intercom is a JavaScript snippet, a platform plugin or a Google Tag Manager tag. Delete whichever you used. source
- 06
cancel their plan
Check the renewal date first. Then you're paying for one chat, per site, with the whole team in it.
Intercom's steps come from their own help pages, checked 2026-10-01. Their menus change: spot something outdated and we'll fix it.
what you leave behind.
Intercom does things Spookat doesn't. If you rely on one of these, stay, or keep both.
- A complete helpdesk: shared inboxes, ticketing, SLAs and a workflow builder.
- A multilingual help center that Fin answers from.
- Chat, email, WhatsApp, SMS, phone and social in one inbox, plus product tours and surveys.
- A mature AI agent with actions, QA and reporting, and enterprise features like SSO and HIPAA.