switch from
chatlio.

the steps.

1. 01

   add spookat next to it

   Paste one line before </body>, or tell your agent “add spookat chat to my site”. Do it on a staging page first if two chat bubbles at once bother you.

2. 02

   pick where you answer

   Connect Slack or Discord, or use our inbox and its phone app. Send a test chat and answer it.

3. 03

   bring your words over

   Copy your greeting and your saved questions into the look page. Pick one of 8 styles and your color.

4. 04

   export what you need

   Their docs describe transcripts sent by email or to a webhook, per chat or automatically. They don't describe a bulk export of old chats. Spookat doesn't import old chats: keep the export as your archive. source

5. 05

   remove Chatlio

   Chatlio is an embed code snippet in your site, or one of its plugins such as WordPress or Shopify. Delete the snippet or remove the plugin. source

6. 06

   cancel their plan

   Check the renewal date first. Then you're paying for one chat, per site, with the whole team in it.

Chatlio's steps come from their own help pages, checked 2026-10-01. Their menus change: spot something outdated and we'll fix it.

what you leave behind.

Chatlio does things Spookat doesn't. If you rely on one of these, stay, or keep both.

• Around since 2015, with slash commands in Slack for visitor info, email and going offline.
• Unlimited domains and full custom CSS on every plan.
• A 30-day free trial.
• Zapier and Segment integrations, and your own Slack bot can reply to visitors.

spookat vs chatlio, side by side →