Effective 1 October 2026.
1. who we are
Spookat is provided by Jakub Merta, a sole trader registered in Poland (jednoosobowa działalność gospodarcza), NIP 5833455773, REGON 522668870 (“Spookat”, “we”, “us”). Contact: hi@spookat.com.
These terms are a contract between us and the person or business that signs up (“you”). Spookat is built for businesses. If you use it as a consumer, the rights consumer law gives you still apply, and nothing here takes them away.
2. what spookat is
A chat widget for your website. Visitors write in the widget, your team answers in Slack, Discord or the Spookat inbox, and you can connect your own AI agent through webhooks, the API and MCP. What each plan includes is on the pricing page. We keep improving Spookat, so features may change; we won’t take away something you’re paying for in the middle of a paid period without telling you and refunding the rest of it.
3. your account
Give us a real email address and keep your sign-in and API keys safe. You’re responsible for what happens under your account, including what your teammates and your agent keys do. Tell us right away at hi@spookat.com if you think someone got in who shouldn’t have.
4. trial, plans and payment
- Trial. Every new site gets a 14-day free trial, one per domain, and one per Shopify store or Wix site. No card needed, on spookat.com, Shopify and Wix alike. The 14 days start when the chat first shows up on the site. The trial has the cool guy plan’s features, whichever plan you pick; the features only vc money has start when you pay for it. When the trial ends and you haven’t picked a plan, the site has no plan, as the next point says. Nothing is charged.
- No plan. When a site’s trial or subscription ends and no plan is picked, the site has no plan. Nothing is charged. The chat stays on the site and keeps taking messages, and the widget tells visitors the team can’t answer right now. You can read those chats in the inbox, but you can’t answer any of them until you pick a plan; then all of them can be answered. Without a plan there is no Slack, Discord, webhooks or API, and history is kept for 3 days. History that is older than 3 days when the trial or subscription ends is hidden for 30 days, then deleted. Pick a plan in that time and it’s back. Until then the export has everything.
- Plans. Priced per site. Bought on spookat.com, they’re billed monthly or yearly in the currency of your billing country: Polish złoty in Poland, euros in the euro area, US dollars everywhere else. Yearly costs ten months, so two months are free. Bought through the Shopify App Store or the Wix App Market, they’re billed in US dollars at our launch prices.
- When a plan ends. If we stop offering a plan you’re on, or cut what it includes, we’ll email you at least 30 days before. A paid period you’ve already paid for runs to its end.
- Who bills you. On spookat.com, our reseller and merchant of record is Paddle.com Market Limited. On invoices and in Shopify and Wix the plans are called Spookat Starter (broke af), Spookat Pro (cool guy) and Spookat Agency (vc money). When you buy a plan there, you buy it from Paddle, Paddle handles payment, invoices and sales tax, and Paddle’s buyer terms apply to the purchase. Through the Shopify App Store or the Wix App Market, Shopify or Wix bills the plan with your store’s other charges, and that platform’s terms apply to the charge.
- Renewal. Subscriptions renew automatically at the end of each period until you cancel. Cancel anytime. A plan bought on spookat.com is canceled from the dashboard and stays until the end of the period you paid for. A plan bought through Shopify or Wix is canceled there and stops when that platform ends it. Removing the Spookat app from your store ends the plan at once, with whatever is left of the period: the site has no plan from then on. Whether the platform refunds the unused part is up to its terms.
- Changing plans. On spookat.com, a bigger plan starts right away and you pay the difference for the rest of the period. A smaller plan, or monthly instead of yearly, starts when the paid period ends; nothing is credited. Leaving a yearly plan early ends it with the current month and refunds the year’s price minus the months used, counted at the monthly price. A plan that keeps less history keeps the older history for 30 days, hidden, then deletes it; move back up in that time and it’s back. Through Shopify or Wix, plans change there, under that platform’s rules.
- Early access prices are sold until the end of 30 November 2026 (UTC), on every plan bought on spookat.com. They stay yours for as long as that subscription stays active, and a plan change keeps you on the early price of the new plan. The vc money plan’s early price is also its regular price.
- Agents don’t pay. An AI agent may start a plan change for you, but it only ever gets back a checkout link. A person confirms every payment and every cancellation.
- Refunds follow our refund policy.
5. acceptable use
Don’t use Spookat to:
- send spam, malware, phishing, or anything illegal;
- harass people, or impersonate a person. AI messages are always labelled as AI, and you may not hide or remove that label;
- collect card numbers, passwords, health data or other special categories of data through the chat;
- attack, overload, probe or reverse-engineer the service, or get around plan limits or rate limits;
- break the rules of Slack, Discord or any other service you connect.
Fair use. Chats and messages are unlimited on every paid plan: no monthly cap, no fee per chat. To keep the widget up for everyone, automated protection slows down or stops traffic that looks like bots or abuse, per site and without notice. It is a brake on floods, not a quota on your conversations. If it ever gets in the way of real visitors, write to hi@spookat.com and we’ll sort it out.
6. your content and your visitors
You own your content and your visitors’ messages. You give us permission to host, copy, transmit and display them only as needed to run Spookat for you.
For the chats on your sites, you are the controller and we are your processor. Our data processing agreement is part of these terms and applies automatically. You’re responsible for telling your visitors about the chat in your own privacy notice, and for having a legal basis to talk to them.
We never sell your data, never show ads, and never train AI models on your conversations.
7. ai agents
Connecting an AI agent is optional. It’s your agent, your model and your model bill, and you are responsible for what it says. Every AI message is labelled in the widget, your team sees every word, and a teammate’s reply always takes over. Agent keys can read conversations and, on cool guy and up, reply and flag them; they can delete their own messages, but not conversations, and they can’t export or pay.
8. services you connect
Slack, Discord, your AI provider and your webhook endpoints are run by others under their own terms. Once a message reaches them, their rules apply. We are not responsible for their outages or changes, though we’ll do our best to keep up with them.
9. availability
We work hard to keep Spookat up, and we’ll announce planned maintenance ahead of time when we can. There is no formal uptime guarantee (SLA). Features marked beta or early access may change or break.
10. ending things
You can cancel anytime. When a site’s subscription ends, the site has no plan (section 4): history older than 3 days is hidden for 30 days, then wiped, not archived. Deleting a site ends its subscription at once (a yearly plan first gets back the year’s price minus the months used at the monthly price, as when you leave it early; the rest of the current period isn’t refunded), and wipes its data within minutes. Backups age out within 30 days. Export what you need first; the dashboard gives you everything as JSON.
We may suspend or close an account that breaks these terms, puts other customers at risk, or doesn’t pay. Unless the problem is serious or urgent, we’ll warn you first and give you time to fix it.
11. warranties and liability
Spookat is provided as is, to the extent the law allows. We don’t promise it will fit every purpose or never fail.
Our total liability under these terms is limited to what you paid us in the 12 months before the claim. We’re not liable for lost profits, lost revenue or indirect damage. None of this limits liability that the law doesn’t allow us to limit, such as for damage caused intentionally.
12. changes to these terms
If we change these terms in a way that matters, we’ll email you at least 30 days before the change applies. If you don’t agree, you can cancel before then.
13. law and disputes
Polish law applies. Disputes go to the courts competent for our registered address, unless consumer law gives you the right to go to your own courts.